> For the complete documentation index, see [llms.txt](https://docs.stackai.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.stackai.com/stackai-auto-cli/config/support.md).

# StackAI Support

This folder contains support-related artifacts, primarily the **sanitized support report bundle** generated by the CLI.

## Generate a Support Bundle

```bash
stackai support
```

`stackai support` is an alias of `stackai report`.

The report is generated as a tarball (for example: `stackai-report-YYYYMMDD_HHMMSS.tar.gz`) and includes:

* System information (OS, CPU, memory, disk)
* Docker status (containers, images, networks, resource usage)
* Service logs (sanitized)
* Health checks (database connectivity checks)
* Configuration snapshots (sanitized; secrets redacted)

## What support should request (best practice)

Ask customers for the following, in order:

1. `stackai support` tarball
2. `stackai version` and `stackai info` output
3. A short symptom timeline (what failed, when it started, last known good)

Avoid requesting raw secrets unless explicitly required. If needed, request masked output first:

```bash
stackai secrets
```

and only request `stackai secrets --reveal` with a clear justification.

## Contact

Email: <support@stack-ai.com>


---

# Agent Instructions
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## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.stackai.com/stackai-auto-cli/config/support.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.