StackAI Support

This folder contains support-related artifacts, primarily the sanitized support report bundle generated by the CLI.

Generate a Support Bundle

stackai support

stackai support is an alias of stackai report.

The report is generated as a tarball (for example: stackai-report-YYYYMMDD_HHMMSS.tar.gz) and includes:

• System information (OS, CPU, memory, disk)

• Docker status (containers, images, networks, resource usage)

• Service logs (sanitized)

• Health checks (database connectivity checks)

• Configuration snapshots (sanitized; secrets redacted)

What support should request (best practice)

Ask customers for the following, in order:

1. stackai support tarball

2. stackai version and stackai info output

3. A short symptom timeline (what failed, when it started, last known good)

Avoid requesting raw secrets unless explicitly required. If needed, request masked output first:

stackai secrets

and only request stackai secrets --reveal with a clear justification.

Contact

Email: [email protected]