Zendesk

Connect Zendesk to Stack AI to search help center content, manage tickets, and automate support workflows.

Zendesk is a customer service platform for managing support tickets, help center articles, users, and organizations. Use Zendesk in Stack AI to automate support workflows, search your help center, create and update tickets, and route conversations to human agents.

Connect your account

Zendesk supports two authentication methods.

API Token

1

Open Zendesk API settings

In your Zendesk admin panel, go to Apps and Integrations → APIs → Zendesk API → Settings.

2

Enable token access

Turn on Token Access.

3

Create a token

Click Add API Token.

Enter a label, then copy the generated token.

4

Add the connection in Stack AI

Create a new Zendesk connection and enter:

• Subdomain — your Zendesk subdomain

• Email — the admin account email

• API Token — the token you copied

Use mycompany as the subdomain if your Zendesk URL is mycompany.zendesk.com.

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OAuth2

1

Create a new Zendesk connection

In Stack AI, add a new Zendesk connection and select OAuth2.

2

Enter your subdomain

Provide your Zendesk Subdomain.

3

Authorize the account

Click Authorize and complete the Zendesk OAuth flow.

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Use Zendesk in workflows

Once your connection is set up, choose an action in the Zendesk node.

Actions

These are some of the most common Zendesk actions used in Stack AI.

This page covers:

• Search Articles

• Create Ticket

• Update Ticket

• Show Ticket

• List Tickets

• Create User

• List Users

• Add Comment

Tickets

Create Ticket

Create a new support ticket.

Input

Field	Type	Required	Description
Request Body	Object	No	Ticket object

Example request body

Create ticket example

{
  "ticket": {
    "subject": "Printer on fire",
    "comment": {
      "body": "The smoke is colorful."
    },
    "requester": {
      "email": "[e-mail]"
    }
  }
}

Output

Returns the created ticket object, including id, subject, status, url, and all ticket fields.

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Show Ticket

Retrieve a single ticket by ID.

Input

Field	Type	Required	Description
Ticket ID	String	Yes	The numeric ID of the ticket

Output

Returns the full ticket object.

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Update Ticket

Update fields on an existing ticket.

Input

Field	Type	Required	Description
Ticket ID	String	Yes	The numeric ID of the ticket
Request Body	Object	No	Fields to update

Example request body

Update ticket example

{
  "ticket": {
    "status": "solved",
    "assignee_id": 12345
  }
}

Output

Returns the updated ticket object.

---

List Tickets

Retrieve a paginated list of tickets.

Input

Field	Type	Required	Description
Page	Integer	No	Page number for pagination
Per Page	Integer	No	Number of tickets per page. Max 100
Sort By	String	No	Field to sort by, for example created_at
Sort Order	String	No	asc or desc

Output

Returns an array of ticket objects and pagination metadata.

Help Center Articles

Search Articles

Search your Zendesk Help Center articles by keyword.

You can also filter by category, section, label, and locale.

Input

Field	Type	Required	Description
Search Query	String	Yes	The search text to match against articles
Category ID	String	No	Limit results to a specific Help Center category
Section ID	String	No	Limit results to a specific Help Center section
Label Names	String	No	Comma-separated label names to filter by, for example billing,account
Locale	String	No	Language code to filter by, for example en-us
Results Per Page	Integer	No	Number of results to return. Default 20, max 100
Sort By	Select	No	relevance (default), created_at, or updated_at
Sort Order	Select	No	asc or desc

Output

Field	Type	Description
articles	Array	List of matching articles. Each article includes id, title, snippet, body, html_url, section_id, label_names, locale, created_at, and updated_at
count	Integer	Total number of matching articles

Example use case

Connect a chat input to Search Articles, then pass articles[*].body into an LLM node as context.

This is a simple way to answer support questions using your help center content.

Users

Create User

Create a new end user or agent.

Input

Field	Type	Required	Description
Request Body	Object	No	User object

Example request body

Create user example

{
  "user": {
    "name": "Jane Smith",
    "email": "[e-mail]",
    "role": "end-user"
  }
}

Output

Returns the created user object including id, email, name, role, and created_at.

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List Users

Retrieve a paginated list of users.

Input

Field	Type	Required	Description
Page	Integer	No	Page number for pagination
Per Page	Integer	No	Number of users per page. Max 100
Role	String	No	Limit results to a specific role

Output

Returns an array of user objects and pagination metadata.

Ticket Comments

Add Comment

Add a comment to an existing ticket.

Input

Field	Type	Required	Description
Ticket ID	String	Yes	The numeric ID of the ticket
Request Body	Object	No	Comment payload

Example request body

Add comment example

{
  "ticket": {
    "comment": {
      "body": "We are reviewing this issue now."
    }
  }
}

Output

Returns the updated ticket object with the new comment.

Related

• HubSpot

• Salesforce